This Acceptable Use Policy applies to every Fastlane website, account, organization workspace, public checkout, API request, and related service.
1. Lawful Business Use#
Use Fastlane only for lawful business operations. You must have authority to process the organization, customer, carrier, employee, supplier, financial, and operational information entered into the Service.
You may not use Fastlane to facilitate crime, fraud, money laundering, sanctions evasion, tax evasion, trafficking, prohibited trade, infringement, or any activity that violates applicable law.
2. Account and Access Abuse#
You may not:
- access or attempt to access another organization, warehouse, account, or record without authorization;
- share a personal account or obtain credentials through deception;
- bypass role, warehouse, authentication, rate-limit, or security controls;
- continue using access that should have been removed; or
- impersonate another person, organization, or Fastlane representative.
3. Security and Technical Misuse#
Do not probe, scan, exploit, reverse engineer, overload, disrupt, or interfere with the Service or its providers. Malware, destructive code, credential stuffing, denial-of-service activity, unauthorized scraping, and automated requests that create unreasonable load are prohibited.
Security research requires prior written authorization. Report a suspected vulnerability privately to support@fastlane.express and do not access, alter, or disclose data beyond what is necessary to describe the issue.
4. Data and Content#
Do not submit information that is knowingly false, unlawfully obtained, malicious, infringing, or designed to deceive another party. Operational values, invoices, payments, identities, and statuses must reflect the organization’s legitimate records.
Do not upload secrets that the Service does not request, including payment-card security codes, personal account passwords, private keys, or unrelated sensitive data.
5. Payment and Token Abuse#
You may not:
- use a stolen or unauthorized payment method;
- submit false organization tags to divert tokens;
- manipulate payment status, webhook data, token balances, pricing tiers, refunds, or top-up references;
- initiate a dishonest refund or chargeback after consuming tokens; or
- use the public checkout to harass, overload, or test payment credentials.
Fastlane may delay, reject, freeze, reverse, or investigate suspicious token activity where permitted by law and payment-provider rules.
6. Platform Integrity#
Do not resell access, sublicense the Service, copy protected product elements, or use Fastlane data or output to build a competing product unless a written agreement expressly permits it. Reasonable integration or export for the organization’s own operations is allowed where the product provides that function.
7. Enforcement#
Fastlane may remove content, restrict a feature, rate-limit requests, suspend access, preserve evidence, reverse improper credits, or terminate an account when reasonably necessary to protect the Service or enforce this policy.
Where appropriate, we will notify the organization and provide an opportunity to correct the issue. Immediate action may be taken for security threats, fraud, illegal activity, payment abuse, or risk to another organization. We may cooperate with payment providers, regulators, or law enforcement when legally required.
8. Reporting Misuse#
Report suspected abuse to support@fastlane.express with the relevant organization tag, operation or top-up reference, and a concise description. Do not include passwords or full card details.